FAQ
1. Where will my goods be stored? Do you separate dangerous goods from general cargo?
Yes. We operate warehouse facilities across the West, Central, and East Coast regions of the United States. Dangerous goods and general cargo are stored in separate zones within our facilities. In our Los Angeles operation, for example, DG storage, general cargo storage, and after-sales repair are managed independently. Our DG warehouses are licensed, insured, and operated by certified personnel.
2. Do you offer free storage? Is it different for DG cargo?
For general cargo, we may offer free storage for the first month. DG storage usually does not include a free period because of higher operating costs, including fire protection systems, space restrictions, and additional insurance. Depending on volume and project needs, we may offer 7 to 30 days of free storage on a case-by-case basis.
3. What is included in your pricing?
Our pricing may include unloading, storage, pick and pack fulfillment, last-mile delivery, and value-added services. Shipping charges may also include surcharges such as residential delivery, oversized handling, signature service, DG handling, peak season fees, and fuel surcharges. Additional services such as labeling, repacking, and labor are quoted separately as needed.
4. Do you provide end-to-end logistics services?
Yes. We offer one-stop last-mile logistics solutions, including customs clearance support, container pickup, truck delivery, warehousing, parcel fulfillment through FedEx, UPS, and USPS, LTL transportation, repair services, recycling, and liquidation support.
5. Do you provide repair services? What happens if products cannot be repaired?
Yes. We operate our own repair warehouse and in-house repair team. Inspection and repair are charged based on labor hours. We can also provide SOPs, training videos, and operational guidance if needed.
If products cannot be repaired, we can arrange compliant recycling or destruction services. For certain categories such as batteries, e-bikes, and e-scooters, we may also support bulk recovery and secondary sales to help recover value.
6. Do you handle international shipping from China to the United States?
We do not directly operate first-leg international freight, but we can recommend trusted freight forwarders. Within the United States, we can support the downstream process starting from customs clearance. We are also happy to help connect customers with reliable partners for other regions or logistics needs.
7. What safety features do your DG warehouses have?
Our DG warehouses are equipped with high-standard sprinkler systems, advanced security systems, and 24/7 monitoring. We use independent camera systems, dynamic alarm systems, and off-hours security protection to maintain safety and compliance. Our warehouse environment is stable and well ventilated, suitable for most storage requirements.
8. Can your racks handle heavy or oversized cargo?
Yes. Our racking systems are professionally designed for standard warehouse loads. For oversized or especially heavy cargo, we typically store it at ground level to ensure safety and structural stability.
9. What is your inbound turnaround time? Can outbound orders be tracked?
In most cases, we complete receiving within 24 hours of arrival and finish put-away within 48 hours. Customers are asked to submit an ASN before delivery to ensure smooth processing.
For outbound shipments, we use barcode-based scanning and real-time tracking. Orders placed before 9:00 PM are generally processed the same day.
10. What are the typical delivery times across the U.S.?
Transit time depends on destination and service level. In general, nearby zones take about 2 to 3 business days, mid-range zones take 4 to 5 business days, and farther zones may take 5 to 7 or more business days. For time-sensitive shipments, we can help recommend the most suitable shipping option.
11. How do billing and reconciliation work?
We use monthly billing. At the end of each month, our finance team sends a detailed statement or invoice for review. Our team is available to support any billing questions.
12. Do I need to prepay?
Express freight and LTL charges usually require prepayment or account top-up. Warehouse handling and repair service fees are typically billed monthly. Payment can be made to either our China account or U.S. account.
13. Do you provide insurance coverage?
Yes. Goods stored in our warehouse can be covered by insurance, with compensation up to USD 300,000 depending on the case. If a claim is required, we assist with documentation and the filing process. For goods in transit, we recommend cargo insurance based on declared value.
14. What warehouse management system do you use?
We currently use Lingxing and Mofang ERP systems to manage inventory, order processing, and warehouse operations efficiently.
15. Can you handle urgent orders?
Yes. If you have an urgent shipment, please contact our U.S. team as early as possible. We will do our best to prioritize and expedite the order.
16. Does your system support low-inventory alerts?
Yes. Our system supports low-stock alerts based on thresholds set for each SKU, helping customers replenish inventory in time.
17. Do you have your own trucking fleet? Are there extra charges for remote areas?
We do not operate our own long-haul trucking fleet. Trucking services are arranged through professional U.S. transportation platforms and local carrier partners. Deliveries to remote areas may incur additional surcharges.
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